Privacy Policy

1. Introduction

Hotel Kasana Prime (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect personal information submitted through our website, enquiry forms, WhatsApp and phone communications.

2. Information We Collect

We may collect:

• Name, mobile number and email address
• Stay dates, guest counts, room preferences and special requests
• Restaurant reservation details
• Messages and enquiry content you choose to share
• Technical data such as browser type, device and approximate location (via standard web logs)

3. How We Use Your Information

We use your information to:

• Respond to booking, dining and general enquiries
• Confirm availability and coordinate your stay or reservation
• Improve our website and guest services
• Comply with applicable legal obligations

4. Sharing of Information

We do not sell your personal information. We may share details with trusted service providers who help us operate communications, hosting or analytics, solely as needed to deliver our services, or when required by law.

5. Data Retention

Enquiry and contact records are retained for as long as reasonably necessary to manage guest communications, operational needs and legal requirements, after which they may be securely deleted or anonymised.

6. Security

We take appropriate technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure; please avoid sharing sensitive payment details through unsecured channels.

7. Cookies & Analytics

Our website may use cookies or similar technologies for essential functionality and to understand how visitors use the site. You can control cookies through your browser settings.

8. Your Choices

You may request access, correction or deletion of personal information we hold about you, subject to applicable law. Contact us using the details below.